Frequently Asked Questions (FAQs)

Return and Exchange

Q: What is your refund policy? A: We accept refunds only if an item arrives in bad condition. If you receive a product with a print error, damaged fabric, or a defect, please contact us immediately to arrange a return and refund.

Q: How do I report a problem with my order? A: If your item is not in perfect condition, please send us a photo of the problem within 30 days of receiving your order. Our customer service team will assist you with the next steps.

Q: What qualifies as ‘bad condition’? A: An item is considered in ‘bad condition’ if it has a manufacturing defect, such as a misprint, torn fabric, or incorrect item sent. We will not accept returns for items damaged through normal wear and tear.

Q: Will I need to return the defective item? A: Yes, in most cases, you will need to return the defective item to us. Once we receive the item and confirm the issue, we will process your refund.

Q: How long does it take to process a refund? A: After we receive the returned item, please allow 5-10 business days for us to process the refund. The amount will be credited back to your original method of payment.

Q: Who covers the shipping costs for returns? A: If an item is confirmed to be defective, we will cover the return shipping costs. We will provide you with a prepaid shipping label for the return.

Q: Can I exchange a defective item instead of a refund? A: Yes, if you prefer, we can arrange an exchange for the same item without any defects. Please indicate this preference when you contact us about the issue.

Q: What if I encounter other issues with my order? A: For any other issues or concerns with your order, please reach out to our customer support team. We’re committed to ensuring your satisfaction with every purchase.

About Product Size Exchange

Q: Can I exchange a product for a different size? A: Unfortunately, we do not offer size exchanges. We recommend carefully reviewing the size guide before making a purchase to ensure the best fit.

Q: What should I do if I ordered the wrong size? A: If you’ve ordered the wrong size, you may return the item (if our return policy permits) and place a new order for the correct size.

Q: Why don’t you offer size exchanges? A: To maintain efficiency and manage our inventory effectively, we streamline our operations by not offering size exchanges. This helps us keep our costs and prices competitive.

Q: Is there any way to get the right size if I’ve ordered incorrectly? A: Yes, you can return the incorrect size and reorder the product in the correct size, subject to stock availability and our return policy guidelines.

Q: Are there any exceptions to this policy? A: Currently, there are no exceptions. We strive to provide clear size information on all our products to help customers make the right choice.

Material Quality

Q: What type of materials are used for your products? A: Our products are made from high-quality materials sourced from reputable suppliers. We offer a range of fabrics including 100% cotton, polyester blends, and eco-friendly options to ensure durability and comfort.

Q: How do I know which material is right for me? A: Each product description on our website includes detailed information about the material used. Consider the intended use of the product, personal preference for fabric feel, and care instructions when making your choice.

Q: Are the printing materials safe and durable? A: Yes, we use industry-standard printing materials that are safe for all ages and durable enough to withstand normal wear and tear. Our prints are made to last with proper care.

Q: Can I get a sample of the material before ordering? A: While we do not offer material samples, we provide a comprehensive guide and descriptions to help you understand the look and feel of each material option.

Q: How should I care for my printed products? A: Care instructions vary depending on the material. Generally, we recommend washing in cold water, inside-out, on a gentle cycle with mild detergent and similar colors. Avoid using bleach and do not dry clean.

Q: What if I’m not satisfied with the material quality? A: Your satisfaction is our priority. If you’re not happy with the material quality, please contact our customer service within 30 days of receiving your product to discuss a return or exchange.

Q: Do you offer eco-friendly material options? A: Absolutely! We are committed to sustainability and offer a selection of eco-friendly materials. Look for our ‘Eco Choice’ badge on products for environmentally conscious options.

Shipping

Q: What shipping options do you offer? A: We offer a variety of shipping options to meet your needs, including standard, expedited, and overnight shipping. The availability of these options may vary based on your location and the items you order.

Q: How long does shipping take? A: Shipping times depend on the chosen shipping method and your location. Standard shipping typically takes 3-7 business days, while expedited shipping can reduce this time. Please note that production times for print-on-demand items are added to shipping times.

Q: Can I track my order? A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on our website or the carrier’s website.

Q: How are shipping costs calculated? A: Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination and the selected shipping method.

Q: Do you ship internationally? A: Absolutely! We ship worldwide. International shipping times and costs will vary based on the destination country and customs processes.

Q: What happens if my order is lost in transit? A: If your order is lost in transit, please contact our customer service team. We will investigate the issue and, if necessary, send a replacement at no additional cost to you.

Q: Are there any shipping restrictions? A: Some products may have shipping restrictions due to size or the destination country’s regulations. Please check the product details for any specific restrictions.

Q: What is your policy on customs, duties, and taxes? A: Orders shipped outside of the manufacturing country may be subject to customs fees, duties, and taxes, which are not included in our shipping charges. The recipient is responsible for paying these additional fees.

Copyright Infrigment

Are the designs on your website protected by copyright? A: Yes, all designs featured on our website are the exclusive property of our company and are protected by copyright laws. Unauthorized use or distribution is strictly prohibited.

Q: Can I use your designs for my own purposes? A: No, our designs are for personal use only on the products you purchase from us. They cannot be copied, reproduced, or used for any other purpose without our explicit permission.

Q: What actions can your company take if someone infringes on your copyright? A: We actively monitor for copyright infringement and will take all necessary legal actions to protect our intellectual property. This may include cease and desist orders, legal claims for damages, and other remedies provided by law.

Q: Can I sell products with your designs on other platforms? A: No, reselling products with our designs or using our designs for commercial purposes on other platforms is not allowed. Our designs are exclusive to our website and products.

Q: How can I report a suspected copyright infringement? A: If you believe that someone is infringing on our copyright, please contact us immediately with details of the infringement. We appreciate your support in protecting our creative work.

Q: Do you collaborate with artists or designers? A: We value creativity and do collaborate with artists and designers under specific agreements that respect intellectual property rights. If you’re interested in collaborating, please reach out to us for more information.

Q: What should I do if I want to use one of your designs for a project? A: Please contact us to discuss licensing options. We review such requests on a case-by-case basis and may grant permission under certain conditions.

Data and Use

Q: What kind of personal data do you collect? A: We collect basic personal information such as your name, email address, and shipping details to fulfill your orders and provide a personalized shopping experience.

Q: How do you use my data? A: Your data is used to process transactions, deliver orders, and improve our services. With your consent, we may also use your email to send newsletters and updates about our products.

Q: Do you share my data with third parties? A: We value your privacy and do not sell or share your personal data with third parties for marketing purposes.

Q: Can I opt-out of receiving newsletters and updates? A: Absolutely. You can unsubscribe from our newsletters and updates at any time by clicking the ‘unsubscribe’ link at the bottom of our emails.

Q: How do you protect my personal information? A: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Q: Will my data be used for anything other than what’s stated here? A: No, we use your data solely for the purposes outlined in our privacy policy, which includes order fulfillment and direct communication with you.

Q: What are my rights regarding my personal data? A: You have the right to access, correct, or delete any personal information we hold about you. Please contact our customer service for assistance with any data-related requests.

Unisex Clothing?

Q: What exactly does ‘unisex’ mean in clothing? A: Unisex clothing refers to garments designed to be suitable for both men and women. It’s a style that transcends traditional gender-specific fashion by creating pieces that look similar on all body types. The concept of unisex fashion emerged in the late 1960s as part of a broader movement towards gender equality and freedom of expression¹².

Q: How does unisex clothing fit differently from gender-specific items? A: Unisex clothing is crafted with a cut that aims to flatter various body shapes, making it a versatile choice regardless of one’s gender. It often features a more relaxed fit compared to gender-specific tailored items, providing comfort and ease of movement for everyone.

Q: Why choose unisex clothing from our site? A: By choosing unisex clothing from our site, you’re opting for versatility, inclusivity, and sustainability. Our unisex range allows you to express your individual style without the constraints of traditional gender norms. Plus, with our commitment to eco-friendly production, you’re making a positive impact on the environment.