Refund Policy

Our Commitment to Satisfaction At Printful, we are committed to providing high-quality products that meet your expectations. However, we understand that there may be occasions when you need to return a product.

Refund Eligibility

• Damaged or Low-Quality Items: If the product is flawed or the print quality is poor, please submit a problem report within 30 days of delivery, and we will offer a replacement or refund.
• Incorrect Orders: If you receive a different item than what you ordered, please submit a problem report within 30 days of delivery for a prompt exchange or refund.
• Lost Orders: If your order hasn’t arrived within the estimated delivery time, please reach out to us for assistance.

Non-Refundable Items

• Size Exchanges: Due to the nature of print-on-demand, we cannot offer refunds for sizing issues. Please review the size guide carefully before ordering.
• Buyer’s Remorse: We do not provide refunds for buyer’s remorse or in cases where the customer has entered an incorrect shipping address.

How to Request a Refund

1. Contact our customer support team with your order number and the issue’s details.
2. Include photographic evidence for damaged or low-quality items.
3. Our team will review your request and guide you through the next steps.

Processing Refunds Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Contact Us For more information about our refund policy or if you need assistance, please contact our customer support team. We are here to help ensure your satisfaction with every purchase.

FAQs

Q: What is your refund policy? A: We accept refunds only if an item arrives in bad condition. If you receive a product with a print error, damaged fabric, or a defect, please contact us immediately to arrange a return and refund.

Q: How do I report a problem with my order? A: If your item is not in perfect condition, please send us a photo of the problem within 30 days of receiving your order. Our customer service team will assist you with the next steps.

Q: What qualifies as ‘bad condition’? A: An item is considered in ‘bad condition’ if it has a manufacturing defect, such as a misprint, torn fabric, or incorrect item sent. We will not accept returns for items damaged through normal wear and tear.

Q: Will I need to return the defective item? A: Yes, in most cases, you will need to return the defective item to us. Once we receive the item and confirm the issue, we will process your refund.

Q: How long does it take to process a refund? A: After we receive the returned item, please allow 5-10 business days for us to process the refund. The amount will be credited back to your original method of payment.

Q: Who covers the shipping costs for returns? A: If an item is confirmed to be defective, we will cover the return shipping costs. We will provide you with a prepaid shipping label for the return.

Q: Can I exchange a defective item instead of a refund? A: Yes, if you prefer, we can arrange an exchange for the same item without any defects. Please indicate this preference when you contact us about the issue.

Q: What if I encounter other issues with my order? A: For any other issues or concerns with your order, please reach out to our customer support team. We’re committed to ensuring your satisfaction with every purchase.

About Product Size Exchange

Q: Can I exchange a product for a different size? A: Unfortunately, we do not offer size exchanges. We recommend carefully reviewing the size guide before making a purchase to ensure the best fit.

Q: What should I do if I ordered the wrong size? A: If you’ve ordered the wrong size, you may return the item (if our return policy permits) and place a new order for the correct size.

Q: Why don’t you offer size exchanges? A: To maintain efficiency and manage our inventory effectively, we streamline our operations by not offering size exchanges. This helps us keep our costs and prices competitive.

Q: Is there any way to get the right size if I’ve ordered incorrectly? A: Yes, you can return the incorrect size and reorder the product in the correct size, subject to stock availability and our return policy guidelines.

Q: Are there any exceptions to this policy? A: Currently, there are no exceptions. We strive to provide clear size information on all our products to help customers make the right choice.

We hope this FAQ helps clarify our policy on refund and size exchanges. If you have any further questions, please feel free to contact our customer service team.